Business Impact
81% Increase in customer retention
Industrial Workwear Provider Leaves WebJaguar for CommercePORTAL to Uncover the Power of Private Ordering Portals
Industry
Industrial uniforms
Business Type
Supplier
Country
United States
Challenges
Known for providing the finest quality of industrial apparel to construction, oil & gas, and mining companies, this client was using WebJaguar to manage its ecommerce operations. However, being a promotional-centric ecommerce platform, it lacked the technological nuances needed to streamline the wide-ranging complexities of B2B uniform distribution.
As a result, they had to hire third-party developers to build uniform-centric features and functionalities their customers demanded. This led to a steep rise in their IT expenses and implementation time which prevented them from scaling fast. Also, WebJaguar’s acquisition by QAD Digital Commerce gave rise to uncertainties about the platform’s continuous development and support.
Overview of Core Challenges
Lack of uniform-centric features
Uncertain platform roadmap due to acquisition
High operational costs
No custom development support
Increasing go to market time
Solutions
We helped the client seamlessly migrate from WebJaguar to CommercePORTAL without disrupting the business. CommercePORTALS’s out-of-the-box uniform functionalities and in-house development support helped them launch employee uniform stores for their industrial clients with utmost efficiency.
Our robust uniform management software allowed the client to tackle complex workflows and create a personalized uniform ordering experience that’s as good as Amazon’s. This greatly reduced their ecommerce expenses and gave them the freedom to go after clients with complex uniform needs.
One of the key features in industrial uniform programs is Supervisor Ordering which is available off the shelf with us and helped the client create compliant uniform programs.
Highlights
Personalized uniform ordering portals
In-house development for easy scalability
Supervisor ordering area
Flexible payments & shipping
Uniform-centric features
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Feature Highlights
Employee-centric Experience
Create custom-branded uniform ordering portals for your clients to streamline uniform delivery and distribution.
Supervisor Ordering
Provide supervisors with a dedicated ordering area for them to buy for or on behalf of employees, thus ensuring strict compliance control.
Organized Uniform Ordering
Use over 500+ no-code configurations to manage uniform quotas & allowances and enable buyers to shop based on their job roles.
Enterprise Integrations
CommercePORTAL connects with over 150+ enterprise applications ranging from ERP, Inventory, HRMS & Accounts to provide customers with an integrated ecommerce experience.
Custom Payments & Shipping
Provide multiple uniform-centric payment options like payroll deduct, company pay, points, and more for hassle-free ordering. Also, create custom shipping groups to control where employees ship their orders to.
Robust Rule Engine
Configure any needed workflow in just a few clicks to create a compliant, hyper-personalized ordering experience that gives businesses better control over their uniform programs.
Results
By creating a hyper-personalized ordering experience for its customers, the client was able to eliminate wrong orders and returns which greatly reduced their reverse logistic costs. Their implementation time also came down – all thanks to our in-house development and a robust platform that’s purpose-built for uniform sellers.
Outgrow Your Competition and Be Future Ready with AI Powered Commerce Engine
240%
Increased shopping experience
Since switching to this ecommerce solution, our site speed and conversion rates have improved drastically.
5X
Faster time to market
Total Sales
$29,823,854
27%
vs. last year
3500+ Stores Launched
Successfully launched over 3500 stores for renowned companies such as Jet Airways and Walgreens.
