Business Impact
96% Increase in customer satisfaction
How We Enabled UniSync to Deliver Uniforms to 80000+ Aviation Employees via Role-based Ordering
Industry
Corporate apparel
Business Type
Supplier
Country
United States
Challenges
One of the largest suppliers of corporate uniforms in North America, Unisync, was finding it difficult to create a scalable uniform distribution model that will also adhere to the complex uniform rules of the aviation industry.
Like most corporate companies, airlines also follow a detailed uniform guideline that varies by job role and department. For instance, pilots, cabin crews & ground staff all have different uniforms even while they’re representing the same business. They all have their unique uniform allowances, quotas, shipping preferences, and order approvers.
Unisync often struggled to manage these uniform distribution intricacies at scale without compromising on the buyer experience. They needed a platform that gave airline employees an Amazon-like uniform buying experience while giving the business end-to-end compliance control.
Overview of Core Challenges
Lack of uniform-centric features
Difficulty managing complex uniform rule
Multi level order approval process
Segregation of uniform via job role
Limited payment options
Solutions
With CommercePORTAL, the distributor was able to create an easy-to-use and highly efficient uniform ordering portal that enabled the client’s employees to log in anytime, anywhere and order their approved set of uniforms required on the job.
Our robust rule engine and composability enabled Unisync to create custom-branded, dedicated employee ordering portals for all its aviation customers. Some of the key features we built include automatically refreshing the employee profile, building an accrued point and quota system, ability to start sizing sessions, implementing job functions and product catalogs, offering varying forms of payment such as credit card, debit, payroll, and lastly, enabling a live chat feature for direct support to employees
As a result, employees were able to seamlessly order their work uniforms while the employer was able to uphold uniform compliance and manage their budgets better
Highlights
Custom-branded uniform stores
Employee-centric experience
Allowance & Quotas management
Flexible payment including Payroll Deduct & Points
Kits & Bundles
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Feature Highlights
Employee -centric Experience
Create custom-branded uniform ordering portals for your clients to streamline uniform delivery and distribution
Organized Uniform Ordering
Use over 500+ no-code configurations to manage uniform quotas & allowances and enable buyers to shop based on their job roles.
Enterprise Integrations
CommercePORTAL connects with over 150+ enterprise applications ranging from ERP, Inventory, HRMS & Accounts to provide customers with an integrated ecommerce experience
Custom Payments & Shipping
Provide multiple uniform-centric payment options like payroll deduct, company pay, points, and more for hassle-free ordering. Also, create custom shipping groups to control where employees ship their orders to
Sizing Event
Enable buyers to start/join sizing sessions conducted by the supplier to avail custom-made uniforms from the ordering portal itself.
Approval Management
Prevent wrong orders or over-ordering by defining order approval rules at an employee level and help companies stay within their budget
Results
Happier customers, increased brand recognition, and a boost in employee morale are some of the key achievements of adopting CommercePORTAL
Our focus on delivering a direct-to-employee ecommerce, thereby, equipped the supplier with the much-needed technological flexibility needed to tackle complex airline uniform programs
Outgrow Your Competition and Be Future Ready with AI Powered Commerce Engine
240%
Increased shopping experience
Since switching to this e-commerce solution, our site speed and conversion rates have improved drastically.
5X
Faster time to market
Total Sales
$29,823,854
27%
vs. last year
3500+ Stores Launched
Successfully launched over 3500 stores for renowned companies such as Jet Airways and Walgreens.
