Business Impact
97% Increase in Customer Retention
nopCommerce to CommerceEDGE – Migration that Ushered Growth for the Business & Joy for its Buyers
Industry
Industrial apparel
Business Type
Distributor
Country
United States
Challenges
Our client happens to be a uniform distributor dealing in industrial and fire-rescue uniforms. They have been helping industrial companies outfit their workforce in branded apparel to ensure their employees are safe and easily identifiable in the line of duty. From creating standalone uniform stores to large-scale uniform programs – the distributor was managing their complete ecommerce operations through nopCommerce, an open-source SaaS ecommerce platform built on ASP.net.
Being an open-source platform, it was prone to security vulnerabilities and prevented them from onboarding large national clients with strict vendor security protocols. Besides, hosting charges were to be borne entirely by the distributor and there were only a handful of company-certified vendors to go with.
On the other hand, platform enhancements were dependent largely on the community of developers using nopCommerce. If they needed a particular uniform feature, they either had to partner with third-party developers who were hands-on with the nopCommerce code base or wait for the community developers to release the update. This often led to delayed implementation and poor customer experience
Overview of Core Challenges
Security vulnerabilities of a typical open-source software
High hosting cost and go-to-market time
Slow/lack of innovation
Limited uniform-centric features
Solutions
Migrating to CommerceEDGE helped our client leave all the above challenges behind and drive business growth through better customer experience and reduced cost of operations.
As a proprietary ecommerce platform built exclusively for uniform providers, we were able to provide all uniform management features out of the box as opposed to nopCommerce where they had to custom code everything from scratch with the help of third-party developers. This helped them create hyper-personalized uniform ordering experiences for their clients that further increased sales and customer satisfaction.
We also took over the hosting responsibilities, which helped reduce tech overheads for our client. From a security standpoint too, CommercePORTAL fared better because we continue to own the code base, and any customizations needed to manage uniform programs were implemented by our in-house development team
Highlights
Secure, stable & scalable B2B ecommerce platform
Uniform-centric features
Faster go-to-market time
Deduced cost of operations (no hosting charges)
In-house development
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Feature Highlights
Employee-centric Experience
Create custom-branded uniform ordering portals for your clients to streamline uniform delivery and distribution.
Organized Uniform Ordering
Use over 500+ no-code configurations to manage uniform quotas & allowances and enable buyers to shop based on their job roles.
Enterprise Integrations
CommercePORTAL connects with over 150+ enterprise applications ranging from ERP, Inventory, HRMS & Accounts to provide customers with an integrated ecommerce experience.
Custom Payments & Shipping
Leverage our easy-to-use CMS to push customized campaigns, offers, and discounts to select batch of customers.
Robust Rule Engine
Configure any needed workflow in just a few clicks to create a compliant, hyper-personalized ordering experience that gives businesses better control over their uniform programs.
Approval Management
Prevent wrong orders or over-ordering by defining order approval rules at an employee level and help companies stay within their budget.
Results
The migration to CommercePORTAL opened a world of possibilities before the distributor and gave them the technological edge needed to grow their business online.
With improved customer experience, reduced cost of operations, and the flexibility to create custom features inhouse to manage any uniform program needs enabled them to go after enterprise businesses and grow their revenue.
Outgrow Your Competition and Be Future Ready with AI Powered Commerce Engine
240%
Increased shopping experience
Since switching to this ecommerce solution, our site speed and conversion rates have improved drastically.
5X
Faster time to market
Total Sales
$29,823,854
27%
vs. last year
3500+ Stores Launched
Successfully launched over 3500 stores for renowned companies such as Jet Airways and Walgreens.
