Business Impact
93% Increase in Customer Satisfaction
Shopify Customer Turns to CommerceEDGE for a More Buyer Centric Experience
Industry
Scrubs/Medical
Business Type
Retailer
Country
United States
Challenges
A renowned uniform retailer using Shopify to manage its eCommerce operations recently switched to CommerceEDGE as their business started to grow and they wanted to streamline their B2B operations. They have been in business for over 50 years and are known for their strong commitment to quality
But handling B2B uniform requirements is a different ball game altogether. It demands a robust tech stack and out-of-the-box functionalities to provide customers with a seamless uniform purchasing experience. To start with, Shopify didn t support uniform group sales wherein the retailer can create dedicated uniform stores for each customer, tailored to their needs, and manage them all from a common admin. They had to create a new website for every new customer they onboarded which delayed implementation and increased operational costs.
On the other hand, Shopify didn t have as many uniform-centric features like Allowance, Payroll Deduct, and Supervisor Order Approval. The retailer had to work with third-party developers to build these extensions to meet client needs which made expansion very difficult.
Overview of Core Challenges
Didn t support uniform group sale
Very few uniform-centric functionalities
Platform heavily skewed towards B2C operations
Custom development was expensive & a prolonged affair
Solutions
With CommerceEDGE, the client finally broke free from the shackles of make-doing with platform limitations to take its ecommerce operations to the next level.
Built on a robust tech stack with the needs of the uniform sellers in mind, CommercePORTAL helped them enhance their B2B services by using Group Store to provide their customers with a seamless, D2C-like ordering experience. The retailer was efficiently able to control catalogs, pricing, and buying rules at the store level for added ease of business
And if they needed a new feature, we developed in-house for them which brought down their go-to-market time while skipping the hassles of working with third-party vendors
Highlights
B2B Group Ordering made simple
Uniform-centric to the core
In-house custom development
Reduced costs & go-to-market time
-
Feature Highlights
Customized B2B Ordering Portals
Let your customers order online via personalized B2B ordering portals for a hassle-free wholesale experience.
Flexible Payments & Shipping
Provide multiple payment options to your wholesalers including PO and credit lines. Also simplify shipping complexities for an improved CX.
Inventory & ERP Integration
Sync with inventory & ERP systems to provide your customers with a truly integrated online experience.
Flexible CMS
Leverage our easy-to-use CMS to push customized campaigns, offers, and discounts to select batch of customers.
Results
Moving to CommerceEDGE gave the retailer the freedom to go after B2B customers and grow their business without having to worry about making their digital experience seamless. Our Group Store and hundreds of uniform-centric out-of-the-box features enabled them to provide a delightful uniform ordering experience to their customers without denting their budget.
Outgrow Your Competition and Be Future Ready with AI Powered Commerce Engine
240%
Increased shopping experience
Since switching to this ecommerce solution, our site speed and conversion rates have improved drastically.
5X
Faster time to market
Total Sales
$29,823,854
27%
vs. last year
3500+ Stores Launched
Successfully launched over 3500 stores for renowned companies such as Jet Airways and Walgreens.
